Albi - QuickBooks Desktop Payroll updates returning Internet connection error – Incident details

Albi experiencing major outage

QuickBooks Desktop Payroll updates returning Internet connection error

Resolved
Degraded performance
Started 2 months agoLasted about 3 hours

Affected

QuickBooks Desktop

Operational from 2:54 PM to 2:54 PM, Degraded performance from 2:54 PM to 6:18 PM

Updates
  • Resolved
    UTC
    Resolved

    Our teams have identified and resolved the underlying problem. All services are now restored and functioning normally.

    We appreciate your understanding and patience.

  • Monitoring
    UTC
    Monitoring

    A fix has been implemented and we are monitoring the results. We’ll share any additional updates as soon as we learn more. We apologize for the inconvenience and hope to get everything up and running soon.

  • Update
    UTC
    Update

    We're currently investigating an issue that may be affecting some of our services. We appreciate your patience as we work to identify and resolve the problem. We'll provide another update as soon as we have more information.

  • Investigating
    UTC
    Investigating

    Engineers are aware of the issue and it is in the process of being prioritized/investigated. Although this is being actively looked at, we do not have an ETA for resolution at this time.