Albi - Some customers may experience Public API request failures or be unable to send documents through the platform – Incident details

Albi experiencing major outage

Some customers may experience Public API request failures or be unable to send documents through the platform

Resolved
Partial outage
Started about 1 month agoLasted about 1 hour

Affected

PandaDoc (Albi E-Sign)

Operational from 3:54 PM to 3:54 PM, Partial outage from 3:54 PM to 4:12 PM, Operational from 4:12 PM to 5:05 PM

Updates
  • Resolved
    UTC
    Resolved

    All set. The issue has been fully resolved.

    Documents created during the incident window have also been unblocked and are now available for sending.

  • Monitoring
    UTC
    Monitoring

    The issue has been resolved. The customers should now be able to create and send new documents through the platform and use Public API requests normally.

    Please note that documents created during the incident window may still be unable to be sent. We are working on unblocking these affected documents and will provide an update once they are available for sending.

  • Identified
    UTC
    Identified

    We have resolved the issue affecting Public API requests, and customers should now be able to use the Public API normally.

    We are continuing to work on the issue affecting document sending through the platform. We will provide another update as soon as more information becomes available.

  • Investigating
    UTC
    Investigating

    We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.