Albi - Global: API - some customers may be experiencing an issue using the API due to a current issue with Xero. – Incident details

Albi experiencing major outage

Global: API - some customers may be experiencing an issue using the API due to a current issue with Xero.

Resolved
Degraded performance
Started 4 months agoLasted 7 days

Affected

Xero

Operational from 11:57 PM to 11:57 PM, Degraded performance from 11:57 PM to 3:23 AM, Operational from 3:23 AM to 3:40 AM

Updates
  • Resolved
    UTC
    Resolved

    Xero is now stable and all customers should be able to use the platform normally. We have not observed any further disruption since our last update and are confident the platform is operating as expected.

    We sincerely apologise for the series of incidents over the past week and the impact this has had on your business. We know how much you rely on Xero, and we did not meet the standard you deserve.

  • Update
    UTC
    Update

    We're aware of an outage affecting customers between 12:21 and 12:24 AM UTC. Xero is now stable and operating normally.
    We're sorry for the disruption, particularly given the recent outages. Our engineering team is monitoring closely and will update this page if anything changes.

  • Update
    UTC
    Update

    Our team has resolved a recent outage our customers experienced from 11:02pm-11:07pm UTC. Xero is now stable and customers should be able to use the platform normally. Our engineering teams will continue to monitor closely to ensure everything remains on track.

    We apologise for any inconvenience this has caused and appreciate your patience during this time.

  • Monitoring
    UTC
    Monitoring

    Our team has resolved the issue impacting customers. Xero is now stable and customers should be able to use the platform normally. Our engineering teams will continue to monitor closely to ensure everything remains on track.

    We apologise for any inconvenience this has caused and appreciate your patience during this time.

  • Update
    UTC
    Update

    We're seeing recovery of our systems, and are continuing to investigate this issue.

  • Investigating
    UTC
    Investigating

    We are aware our API customers trying to integrate or use the Xero API are experiencing issues. Our team is investigating this with urgency.