Albi - Document Creation, Sending, Downloads, API & Integrations Disruption – Incident details

This incident has been fully resolved. All platform features, including document signing
and document downloads, are now fully operational. All affected documents have been
successfully processed and PDF versions are now available.

We apologize for any inconvenience caused and thank you for your patience throughout
this incident.

The underlying issues have been resolved, and all platform features are now operational.
We are currently processing documents that were affected during the incident and did not
have their PDF versions generated. Some clients may still experience errors when attempting
to download documents as PDFs while this processing is ongoing.

We will update the status to Resolved as soon as all affected documents have been
successfully processed. Thank you for your patience.

Most platform features have been restored and are operating normally. We are continuing
to work on resolving the remaining issues affecting document signing and document
downloads. We will provide further updates as we make progress.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We have identified the root cause of the issue affecting document creation from templates,
document sending, document status changes, file downloads, API functionality, and some
third-party integrations. Our team is actively working on a fix. We will provide updates
as we make progress.