Albi - Notice history

Albi experiencing major outage

Albi - Major outage

100% - uptime
Jun 2026 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2026
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PandaDoc (Albi E-Sign) - Operational

Public Api - Operational

100% - uptime
Jun 2026 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2026
Jul 2026
Aug 2026

Notice history

Aug 2026

Scheduled US and EU PandaDoc Infrastructure Maintenance
  • Completed
    August 23, 2026 at 10:15 AMUTC
    Completed
    August 23, 2026 at 10:15 AMUTC

    The scheduled maintenance has been completed.

  • Verifying
    August 23, 2026 at 9:51 AMUTC
    Verifying
    August 23, 2026 at 9:51 AMUTC

    Verification is currently underway for the maintenance items.

  • In progress
    August 23, 2026 at 8:00 AMUTC
    In progress
    August 23, 2026 at 8:00 AMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    August 23, 2026 at 7:00 AMUTC
    Update
    August 23, 2026 at 7:00 AMUTC

    Maintenance will begin as scheduled in 60 minutes.

  • Scheduled
    August 03, 2026 at 12:42 PMUTC
    Scheduled
    August 03, 2026 at 12:42 PMUTC

    Dear customers,

    We are reaching out to inform you about upcoming scheduled maintenance for Infrastructure to ensure continuous improvements and reliability.

    Maintenance Details:

    • Date & Time: 08/23/2026, 01:00 AM PDT
    • Expected Duration: 4 hour(s)
    • Location: US, EU

    Impact on Service:

    During this time, you may notice:

    • partial unavailability of services is expected.
    • temporary unavailability of real-time data updates or restricted access to certain data is expected during the maintenance period.

    We anticipate normal service to resume by 05:00 AM PDT.
    All your data remains secure and unaffected throughout this process.

    No Action Required:
    You don’t need to take any action. However, if you experience issues after the maintenance window, please don’t hesitate to contact us.

    We’re Here to Help:
    If you have any concerns or need assistance, feel free to reach out to our support team by Submitting a request in the application:
    https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support

    Sincerely,
    PandaDoc team

QuickBooks Online Payroll US - Planned System Maintenance
  • Completed
    August 23, 2026 at 6:00 AMUTC
    Completed
    August 23, 2026 at 6:00 AMUTC

    The scheduled maintenance has been completed.

  • In progress
    August 23, 2026 at 4:30 AMUTC
    In progress
    August 23, 2026 at 4:30 AMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    August 23, 2026 at 3:30 AMUTC
    Update
    August 23, 2026 at 3:30 AMUTC

    Maintenance will begin as scheduled in 60 minutes.

  • Scheduled
    August 18, 2026 at 8:50 PMUTC
    Scheduled
    August 18, 2026 at 8:50 PMUTC

    QuickBooks Online Payroll planned system maintenance. We apologize for the inconvenience that this may cause and hope to quickly complete the maintenance to minimize any disruption of service during this time.

Quickbooks Online Latency Issue
  • Resolved
    UTC
    Resolved

    Earlier today, some users experienced issues with QuickBooks Online (QBO) features. Our teams have identified and resolved the underlying problem. All services are now restored and functioning normally.

    We appreciate your understanding and patience.

  • Monitoring
    UTC
    Monitoring

    The latency issue with QuickBooks has been resolved. Engineering Team have implemented a fix and continue to monitor for full recovery

  • Investigating
    UTC
    Investigating

    We are aware that some customers are experiencing latency when using QuickBooks Online. Our engineering team is actively investigating the issue to identify the root cause and restore normal performance as quickly as possible.
    We appreciate your patience and will provide further updates as more information becomes available.

Jul 2026

QuickBooks Time - Planned System Maintenance
  • Completed
    July 19, 2026 at 6:30 AMUTC
    Completed
    July 19, 2026 at 6:30 AMUTC

    The scheduled maintenance has been completed.

  • In progress
    July 19, 2026 at 3:30 AMUTC
    In progress
    July 19, 2026 at 3:30 AMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    July 19, 2026 at 2:30 AMUTC
    Update
    July 19, 2026 at 2:30 AMUTC

    Maintenance will begin as scheduled in 60 minutes.

  • Scheduled
    July 13, 2026 at 9:24 PMUTC
    Scheduled
    July 13, 2026 at 9:24 PMUTC

    QuickBooks Time will undergo scheduled maintenance on July 18, 2026, from 8:30 PM to 11:30 PM PT. We apologize for the inconvenience that this may cause and hope to quickly complete the maintenance to minimize any disruption of service during this time.

Some customers may experience Public API request failures or be unable to send documents through the platform
  • Resolved
    UTC
    Resolved

    All set. The issue has been fully resolved.

    Documents created during the incident window have also been unblocked and are now available for sending.

  • Monitoring
    UTC
    Monitoring

    The issue has been resolved. The customers should now be able to create and send new documents through the platform and use Public API requests normally.

    Please note that documents created during the incident window may still be unable to be sent. We are working on unblocking these affected documents and will provide an update once they are available for sending.

  • Identified
    UTC
    Identified

    We have resolved the issue affecting Public API requests, and customers should now be able to use the Public API normally.

    We are continuing to work on the issue affecting document sending through the platform. We will provide another update as soon as more information becomes available.

  • Investigating
    UTC
    Investigating

    We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.

QuickBooks Time - Planned System Maintenance
  • Completed
    July 12, 2026 at 6:30 AMUTC
    Completed
    July 12, 2026 at 6:30 AMUTC

    The scheduled maintenance has been completed.

  • In progress
    July 12, 2026 at 3:30 AMUTC
    In progress
    July 12, 2026 at 3:30 AMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    July 12, 2026 at 2:30 AMUTC
    Update
    July 12, 2026 at 2:30 AMUTC

    Maintenance will begin as scheduled in 60 minutes.

  • Scheduled
    July 06, 2026 at 6:21 PMUTC
    Scheduled
    July 06, 2026 at 6:21 PMUTC

    QuickBooks Time will undergo scheduled maintenance on July 11, 2026, from 8:30 PM to 11:30 PM PT. We apologize for the inconvenience that this may cause and hope to quickly complete the maintenance to minimize any disruption of service during this time.

QuickBooks Online Login Issue
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Update
    UTC
    Update

    We are continuing to monitor for any further issues.

  • Update
    UTC
    Update

    The login issue with QuickBooks has been resolved. Engineering Team have implemented a fix and continue to monitor for full recovery

  • Monitoring
    UTC
    Monitoring

    The login issue with QuickBooks has been resolved. Engineering Team have implemented a fix and continue to monitor for full recovery

  • Update
    UTC
    Update

    We are continuing to investigate this issue.

  • Investigating
    UTC
    Investigating

    We are aware that some customers are experiencing login issues with QuickBooks Online. Our engineering team are actively investigating to identify and resolve the root cause

Jun 2026

QuickBooks Time - Planned System Maintenance
  • Completed
    June 29, 2026 at 6:30 AMUTC
    Completed
    June 29, 2026 at 6:30 AMUTC

    The scheduled maintenance has been completed.

  • In progress
    June 29, 2026 at 3:30 AMUTC
    In progress
    June 29, 2026 at 3:30 AMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    June 29, 2026 at 2:30 AMUTC
    Update
    June 29, 2026 at 2:30 AMUTC

    Maintenance will begin as scheduled in 60 minutes.

  • Scheduled
    June 25, 2026 at 3:35 PMUTC
    Scheduled
    June 25, 2026 at 3:35 PMUTC

    QuickBooks Time will undergo scheduled maintenance on June 28, 2026, from 8:30 PM to 11:30 PM PT. We apologize for the inconvenience that this may cause and hope to quickly complete the maintenance to minimize any disruption of service during this time.

QuickBooks Time - Planned System Maintenance
  • Completed
    June 22, 2026 at 6:30 AMUTC
    Completed
    June 22, 2026 at 6:30 AMUTC

    The scheduled maintenance has been completed.

  • In progress
    June 22, 2026 at 4:00 AMUTC
    In progress
    June 22, 2026 at 4:00 AMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    June 22, 2026 at 3:00 AMUTC
    Update
    June 22, 2026 at 3:00 AMUTC

    Maintenance will begin as scheduled in 60 minutes.

  • Scheduled
    June 19, 2026 at 3:23 PMUTC
    Scheduled
    June 19, 2026 at 3:23 PMUTC

    QuickBooks Time will undergo scheduled maintenance on June 21, 2026, from 9:00 PM to 11:30 PM PT. We apologize for the inconvenience that this may cause and hope to quickly complete the maintenance to minimize any disruption of service during this time.

QuickBooks Online Payroll - Planned System Maintenance
  • Completed
    June 21, 2026 at 6:00 AMUTC
    Completed
    June 21, 2026 at 6:00 AMUTC

    The scheduled maintenance has been completed.

  • In progress
    June 21, 2026 at 4:00 AMUTC
    In progress
    June 21, 2026 at 4:00 AMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    June 21, 2026 at 3:00 AMUTC
    Update
    June 21, 2026 at 3:00 AMUTC

    Maintenance will begin as scheduled in 60 minutes.

  • Scheduled
    June 11, 2026 at 3:30 PMUTC
    Scheduled
    June 11, 2026 at 3:30 PMUTC

    QuickBooks Online Payroll planned system maintenance. We apologize for the inconvenience that this may cause and hope to quickly complete the maintenance to minimize any disruption of service during this time.

QBO Maintenance
  • Completed
    June 17, 2026 at 5:00 AMUTC
    Completed
    June 17, 2026 at 5:00 AMUTC

    The scheduled maintenance has been completed.

  • In progress
    June 17, 2026 at 4:00 AMUTC
    In progress
    June 17, 2026 at 4:00 AMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    June 17, 2026 at 3:00 AMUTC
    Update
    June 17, 2026 at 3:00 AMUTC

    Maintenance will begin as scheduled in 60 minutes.

  • Scheduled
    June 16, 2026 at 12:45 AMUTC
    Scheduled
    June 16, 2026 at 12:45 AMUTC

    QBO Maintenance: Jun 16th , 9–10 PM PT. Expect up to 30 mins of downtime. Some features may be limited during the full window. Thanks for your patience!

QuickBooks Desktop Payroll updates returning Internet connection error
  • Resolved
    UTC
    Resolved

    Our teams have identified and resolved the underlying problem. All services are now restored and functioning normally.

    We appreciate your understanding and patience.

  • Monitoring
    UTC
    Monitoring

    A fix has been implemented and we are monitoring the results. We’ll share any additional updates as soon as we learn more. We apologize for the inconvenience and hope to get everything up and running soon.

  • Update
    UTC
    Update

    We're currently investigating an issue that may be affecting some of our services. We appreciate your patience as we work to identify and resolve the problem. We'll provide another update as soon as we have more information.

  • Investigating
    UTC
    Investigating

    Engineers are aware of the issue and it is in the process of being prioritized/investigated. Although this is being actively looked at, we do not have an ETA for resolution at this time.

Jun 2026 to Aug 2026

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