Albi - Notice history

Albi experiencing major outage

Albi - Major outage

100% - uptime
Mar 2026 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2026
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PandaDoc (Albi E-Sign) - Operational

Public Api - Operational

100% - uptime
Mar 2026 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2026
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May 2026

Notice history

May 2026

QuickBooks Online Payroll - Intermittent Issue
  • Resolved
    UTC
    Resolved

    Our teams have resolved the issue, and users should now be able to run through QuickBooks Payroll functions.

    Thank you for your patience as we worked to resolve this issue.

  • Monitoring
    UTC
    Monitoring

    A fix has been implemented and we are monitoring the results. We apologize for the inconvenience and hope to get everything up and running soon.

  • Update
    UTC
    Update

    We are continuing to investigate this issue.

  • Investigating
    UTC
    Investigating

    We're currently investigating an issue that may be affecting some of our services. We appreciate your patience as we work to identify and resolve the problem. We'll provide another update as soon as we have more information

Global: API - some customers may be experiencing an issue using the API due to a current issue with Xero.
  • Resolved
    UTC
    Resolved

    Xero is now stable and all customers should be able to use the platform normally. We have not observed any further disruption since our last update and are confident the platform is operating as expected.

    We sincerely apologise for the series of incidents over the past week and the impact this has had on your business. We know how much you rely on Xero, and we did not meet the standard you deserve.

  • Update
    UTC
    Update

    We're aware of an outage affecting customers between 12:21 and 12:24 AM UTC. Xero is now stable and operating normally.
    We're sorry for the disruption, particularly given the recent outages. Our engineering team is monitoring closely and will update this page if anything changes.

  • Update
    UTC
    Update

    Our team has resolved a recent outage our customers experienced from 11:02pm-11:07pm UTC. Xero is now stable and customers should be able to use the platform normally. Our engineering teams will continue to monitor closely to ensure everything remains on track.

    We apologise for any inconvenience this has caused and appreciate your patience during this time.

  • Monitoring
    UTC
    Monitoring

    Our team has resolved the issue impacting customers. Xero is now stable and customers should be able to use the platform normally. Our engineering teams will continue to monitor closely to ensure everything remains on track.

    We apologise for any inconvenience this has caused and appreciate your patience during this time.

  • Update
    UTC
    Update

    We're seeing recovery of our systems, and are continuing to investigate this issue.

  • Investigating
    UTC
    Investigating

    We are aware our API customers trying to integrate or use the Xero API are experiencing issues. Our team is investigating this with urgency.

Global application issues: document access, sending, upload and download
  • Resolved
    UTC
    Resolved

    We're all set! PandaDoc is working properly and the incident has been fully resolved.
    If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).

  • Update
    UTC
    Update

    We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.

  • Investigating
    UTC
    Investigating

    We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.

QuickBooks Time - Planned System Maintenance
  • Completed
    May 03, 2026 at 7:00 AMUTC
    Completed
    May 03, 2026 at 7:00 AMUTC

    The scheduled maintenance has been completed.

  • In progress
    May 03, 2026 at 5:00 AMUTC
    In progress
    May 03, 2026 at 5:00 AMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    May 03, 2026 at 4:00 AMUTC
    Update
    May 03, 2026 at 4:00 AMUTC

    Maintenance will begin as scheduled in 60 minutes.

  • Scheduled
    May 01, 2026 at 10:31 PMUTC
    Scheduled
    May 01, 2026 at 10:31 PMUTC

    QuickBooks Time will undergo scheduled maintenance on May 2, 2026, from 10:00 PM to 12:00 AM PT. We apologize for the inconvenience that this may cause and hope to quickly complete the maintenance to minimize any disruption of service during this time.

Apr 2026

PandaDoc is responding slowly / Templates not visible / Document creation may be affected
  • Resolved
    UTC
    Resolved

    We're all set! PandaDoc is working properly and the incident has been fully resolved.
    If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).

  • Monitoring
    UTC
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Investigating
    UTC
    Investigating

    We are currently investigating the issue.

Unable to access Expense Transactions menu
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Investigating
    UTC
    Investigating

    Some customers are seeing an error when attempting to access the Expense Transactions page. We are aware of the issue and are attempting to fix it. We’ll share updates as soon as we learn more. We apologize for the inconvenience and hope to get everything up and running soon.

QuickBooks Time - Planned System Maintenance
  • Completed
    April 26, 2026 at 6:30 AMUTC
    Completed
    April 26, 2026 at 6:30 AMUTC

    The scheduled maintenance has been completed.

  • In progress
    April 26, 2026 at 4:00 AMUTC
    In progress
    April 26, 2026 at 4:00 AMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    April 26, 2026 at 3:00 AMUTC
    Update
    April 26, 2026 at 3:00 AMUTC

    Maintenance will begin as scheduled in 60 minutes.

  • Scheduled
    April 22, 2026 at 9:24 PMUTC
    Scheduled
    April 22, 2026 at 9:24 PMUTC

    QuickBooks Time will undergo scheduled maintenance on April 25, 2026, from 9:00 PM to 11:30 PM PT. We apologize for the inconvenience that this may cause and hope to quickly complete the maintenance to minimize any disruption of service during this time.

Document Creation, Sending, Downloads, API & Integrations Disruption
  • Resolved
    UTC
    Resolved

    This incident has been fully resolved. All platform features, including document signing
    and document downloads, are now fully operational. All affected documents have been
    successfully processed and PDF versions are now available.

    We apologize for any inconvenience caused and thank you for your patience throughout
    this incident.

  • Update
    UTC
    Update

    The underlying issues have been resolved, and all platform features are now operational.
    We are currently processing documents that were affected during the incident and did not
    have their PDF versions generated. Some clients may still experience errors when attempting
    to download documents as PDFs while this processing is ongoing.

    We will update the status to Resolved as soon as all affected documents have been
    successfully processed. Thank you for your patience.

  • Monitoring
    UTC
    Monitoring

    Most platform features have been restored and are operating normally. We are continuing
    to work on resolving the remaining issues affecting document signing and document
    downloads. We will provide further updates as we make progress.

  • Update
    UTC
    Update

    We are continuing to work on a fix for this issue.

  • Update
    UTC
    Update

    We are continuing to work on a fix for this issue.

  • Identified
    UTC
    Identified

    We have identified the root cause of the issue affecting document creation from templates,
    document sending, document status changes, file downloads, API functionality, and some
    third-party integrations. Our team is actively working on a fix. We will provide updates
    as we make progress.

  • Investigating
    UTC
    Investigating

    We are currently investigating an issue affecting multiple platform features, including document creation from templates, document sending, document status changes, file downloads, API functionality, and some third-party integrations. Our team is actively working to identify the root cause. We will provide updates as more information becomes available.

Mar 2026

No notices reported this month

Mar 2026 to May 2026

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